Quality Assurance

The purpose of our Quality Assurance Program is to ensure that Centrix provides our clients with the level of service that they expect from a leader in the employment services industry. The goal of our Quality Assurance Program is to measure Centrix's service levels as well as identify opportunities for improvement.

By moving the needle in a positive direction in these areas we enhance customer satisfaction and improve important operational efficiencies. Clients are surveyed individually and responses are compiled to reflect client-specific results as well as enterprise-wide analysis. Measuring customer satisfaction will guarantee that we continue to meet the client's needs.

Quality Assurance Plan

As your dedicated staffing partner, Centrix will customize a Quality Assurance Plan to ensure you continually receive the caliber of service you need to succeed. We will also utilize Performance Surveys and Service Reports to enhance our responsiveness and ability to deliver effective results.

Performance Surveys

Your organization's department and hiring managers will have the opportunity to gauge Centrix's performance on responsiveness to job orders, the selection of temporary associates relevant to the assignment, and the levels of communication between your company and Centrix.

Service Reports

Results from our various quality reviews will be compiled and presented to you on a regular basis. These service reports will provide statistical information regarding job orders received versus job orders filled, job order replacement ratio, and average response time. The data will be reflected in informative graphs and charts displaying satisfaction and performance levels as well as other measured parameters. These reports can be provided weekly, monthly, or for any other schedule your company may desire.

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